Filed under customers

The most interesting thing about the iPhone 7

In April 2016, Apple announced its first ever reduction in iPhone sales. The company played down the decline suggesting it was in line with slowing smart phone sales around the world but the reality is that Android is becoming an unstopable force and consumers are getting bored with the iPhone. So the launch of the … Continue reading

Even brand consultants are human

I wrote a blog post last week about how I was told I could not use the Malaysia Airlines lounge at KLIA if I wasn’t flying Malaysia Airlines. I also shared the post with a blog that I have a lot of time for and they responded with a very balanced article suggesting I was … Continue reading

Where is the new Malaysia Airlines brand?

I was under the impression that September 1st 2015 was the planned date for the launch of the Malaysia Airlines System (MAS) rebrand. As far as I can see, all that has happened is the name has been changed to Malaysia Airlines Berhad (MAB). To launch the new company, MAB CEO Christoph Mueller led a … Continue reading

Humanising your brand on social media

Just about every survey I read suggests social media marketing will take a larger piece of marketing budgets over the next 5 years. One recent survey suggested social media spending will increase 144% over current levels by 2019. But few companies in SE Asia really know how to use Social Media, especially when it comes … Continue reading