Towards the end of 2016 I read an article in Business Insider that had the audacity to suggest Microsoft is more innovative than Apple.
Now I believe that’s a bit of a stretch but there are definately problems at Apple. Since Steve Jobs moved on, the brand has made three critical mistakes. One is that it no longer has direction or if it has direction, it’s the wrong direction – driverless cars? Two it appears to have stopped listening to the voice of the customer and three, it’s products are very nearly not fit for purpose.
These three things are leading to a perfect storm of problems for Apple. If they are not addressed quickly, the brand will lose its loyal following from the creative sector. Indeed, Microsoft, yes Microsoft is already making inroads into this segment. Consumers are not as loyal to brands as they used to be, especially when those brands aren’t listening to them.
In a nutshell, he wants the company to focus on delivering getting the existing products right rather than diversifying into new areas, to lose the gimmicks and deliver quality, to get the integration across platforms seamless, as promised. And he has a point.
It’s good to know I’m not the only one increasingly disillusioned with my Apple products.