Filed under Airlines

Even brand consultants are human

I wrote a blog post last week about how I was told I could not use the Malaysia Airlines lounge at KLIA if I wasn’t flying Malaysia Airlines. I also shared the post with a blog that I have a lot of time for and they responded with a very balanced article suggesting I was … Continue reading

Can Yuna save Malaysia?

More than 4 years ago the Malaysian Prime Minister Najib Razak set up a department tasked with building the Malaysia nation brand. We had a number of meetings with the head of the new department but her understanding of what constitutes a nation brand was very different to ours and so we didn’t get involved. … Continue reading

Another Malaysia Airlines marketing fail

Malaysia Airlines’ latest Twitter campaign is live. It really seems as if the struggling carrier sees digital and social media as another version of mass media – as a channel for pushing a corporate message onto an unsuspecting public. Over the last couple of years they’ve made some terrible blunders online and you can read … Continue reading